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Frequently asked questions

The Eye Doctor FAQs

What is the difference between the Eye Doctor Premium and Essential?
What do I do if my Click & Go Eye Mask still has crystals after resetting
Can I use the Eye Doctor compress cold?
My eye compress doesn’t get hot enough
Why isn’t the eye compress helping my dry eye symptoms?
Does the eye compress contain latex?
What do I do if the eye compress doesn’t fit on my head?
How often should I wash my eye compress?
What are the beads inside the eye compress?
Can your eye compresses be heated in a combi microwave?

There are a few differences, which we’ll cover here.

The first difference is that Eye Doctor Premium will last for a minimum of 365 uses, while Eye Doctor Essential will last for 200 minimum. The second is that Premium can be used in both the microwave and oven, whereas Essential is microwave only. Last but not least, Premium has a washable cover and storage bag, but both do come with some complimentary Eye Doctor Lid Wipes.

If you find that your mask still has crystals after resetting you can attempt to do a ‘hard’ reset by boiling the Gel Pack on its own continuously for approximately ten minutes.

Yes, you can, however, if you choose to use it cold, then we recommend putting the eye compress in a freezer bag and placing it in the freezer, rather than the fridge.

Our eye compress has been designed to heat up to just a couple of degrees past body temperature. It is supposed to be a comfortable warmth, rather than being hot. It can be heated for 30 seconds and another further five seconds if preferred, but no more.

It can take regular use to alleviate your dry eye symptoms. For best results, we recommend that you use the eye compress twice a day, every day for two weeks.

Yes, there are traces of latex within the strap that fastens around the back of your head.

Don’t worry, the straps are a comfort feature and not necessary to achieve effective treatment. If you need an alternative way to use the compress, simply recline your head back and apply the eye compress to your eyes.

We recommend washing your compress at least once a week, but if your dry eye symptoms are more severe, we would recommend washing it more often.

The compress is filled with our self-hydrating BodyBeads®, made of medical grade silica.

Our eye compresses can be heated in a combi microwave as long as the oven/grill element is switched off (please refer to your manufacturers instructions to see if this is possible).

The AB Mask FAQs

How long does each filter last?
How often should I wash my mask and with what?
How does the AB Mask protect me from bacteria?
What is the AB mask made from?
What are the AB Mask filters made from?
What is the difference between N95, KM95 and FFP2 types of mask?
Why are the new filters different?

Every AB Mask filter can be used for up to 40 hours each; this means each pack of filters you buy will provide you with as many as 200 hours of protection/use.

Because you have filters, you don’t need to change (or in this case wash your mask) as often as with others, however, we recommend you wash your mask at least once a week to keep it fresh. You can of course, wash it more often if you prefer. 

It’s really easy to do - simply give your AB Mask a gentle hand wash in the sink with warm water and your regular hand soap, rinse, then leave to dry.

We used a patented solution with silver technology which is added to the mask at the time of dyeing; this bonds with the fabric, does not come out when washed and cannot be breathed in or transferred onto the skin.

The AB mask is made from a polyester blend, which is then treated with our patented silver technology to provide antibacterial protection.

Our filters are made from five-layered Carbon Filter.

These describe the different mask certification standards and vary slightly by country. N95 is American, KM95 is Chinese, FFP2 is European.

The new filters are bespoke to our mask, they are larger to offer more protection. Having our own type also means we can ensure our customers use the genuine filters rather than less effective versions that may be available elsewhere, as with we cannot offer any information on their efficacy.

ThinOptics FAQs

Are ThinOptics™ reading glasses comfortable?
How durable are ThinOptics™? Will they break?
Are ThinOptics™ good quality?
Why don't you offer more power options?
Will ThinOptics™ reading glasses fit my nose?

ThinOptics reading glasses are extremely comfortable to wear because they weigh less than a five pence piece and therefore they put only gentle pressure on the sides of the nose.

ThinOptics™ are made from thermo-injection moulded optical grade polycarbonate, which is shatter proof and frequently used in safety and ballistic (bullet proof) eyewear. Not only that, but the bridge is made from Nitinol, which is 10x more elastic than spring steel. The Nitinol bridge is then encased in medical grade silicon tubing and anchored in the injection moulded polycarbonate frame.

The optical grade polycarbonate used in ThinOptics™ reading glasses is the same material that is regularly found in high end prescription glasses. Our lenses are made by one of the largest and most advanced optical lens manufacturers in the world, so yes - they’re excellent quality.

ThinOptics reading glasses are offered with the following optical strength options: +1.00 (Low), +1.50 (Low-Mid), +2.00 (Medium) and +2.50 (High). The Low covers a range +0.75 to +1.25, the low-mid covers a range of +1.25 to +1.75, the medium covers a range of +1.75 to +2.25, and the high covers a range of +2.25 to +2.75. You will want to choose the option that most closely matches your needs; however, since reading glasses are optimised for short-distance reading usage, you will automatically adjust the reading distance between your eyes and the object you are reading. Since ThinOptics reading glasses cover optical strengths ranging between +1.00 to +2.75, nearly all people requiring reading glasses will find a ThinOptics reading glasses option that suits them.

ThinOptics™ reading glasses have been designed to fit the vast majority of noses. They can be positioned higher up the nose to fit right in front of the eyes. For those with smaller or flatter bridges, they can be positioned to fit right above the nostrils. We have tested hundreds of different combinations of nose pad angles and widths to arrive at the optimal design for the majority of noses.

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Get in touch

If you need some more information, feel free to call us on 01484 868816.