Body Doctor Heatable and Freezable Health Products
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Our Returns Policy

What is The Body Doctor returns policy?

We hope that you will love everything you buy from us.

In the unfortunate event that you feel you need to return an item please send us a message via our Contact Us page. Please tell us your order number and the date shown on your dispatch note, together with the name/product code of the item affected and details of the problem. This will tell us everything we need to know to deal with your query.

When returning items to us, please place your returned goods in their original packaging and return any labels or tags.

Please follow the below process for returning your parcel to us:

Re-pack the item in its original packaging with labels and tags still attached.

Cover your address label with the address for The Body Doctor Ltd and address as follows.

The Body Doctor Ltd
Returns Department
Unit 7
Denby Dale Industrial Estate
Wakefield Road
Denby Dale
Huddersfield
West Yorkshire
HD8 8QH


Return the package by using the Post Office and obtain proof of postage receipt. Please do not post the package through the post box without obtaining a certificate of posting.

Keep your certificate of postage safe as you need this as your proof of your return.

Please note that unless products are faulty, we will be entitled to recover any direct costs of recovering the products from you. In this event we reserve the right to offset costs against the amount subsequently credited to your account.

Please read our Terms and Conditions for more information.
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